But what makes Taylor Rentals my new favorite, you may ask?
As my husband, a National Guard soldier, opened up his wallet she must have seen the flash of his Military ID. Without a second thought she asked if he was in the service and he replied, "Yes". She quickly added Taylor Rental offers a 10% Military Discount and took it right off the bill. Just like that.
We didn't ask. We didn't expect it. It was just a gift.
Do you take the time to listen to your customers, interact with them, treat them as more then just a transaction? If you do expect them to come back! I know we will.